---
title: "Question: Microsoft login error"
description: Symptom When trying to login, Microsoft returns error AADSTS50020 User {x} from Identity provider {y} does not exist in tenant {z} and cannot access the
---

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# Question: Microsoft login error

## Symptom

When trying to login, Microsoft returns error **AADSTS50020** User {x} from Identity provider {y} does not exist in tenant {z} and cannot access the application {aaa} (ISOPlanner) in that tenant.

## Answer: Login to your correct organization

1\. Select ‘Use another account’ on the login screen

![](https://docs.isoplanner.app/hs-fs/hubfs/Knowledge%20Base%20Import/kb-faq-1.png?width=284&name=kb-faq-1.png)

2\. Click Login Options

![](https://docs.isoplanner.app/hs-fs/hubfs/Knowledge%20Base%20Import/kb-faq-2.png?width=276&name=kb-faq-2.png)

3\. Select Login with an organization

![](https://docs.isoplanner.app/hs-fs/hubfs/Knowledge%20Base%20Import/kb-faq-3.png?width=289&name=kb-faq-3.png)

4\. Search for the organization by domain name  
*For example: isoplanner.app*

5\. Then continue with the normal login procedure.

- Choose account
- Password
- MFA

 

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